Shipping & Delivery
8SCENT.CO makes every effort to ensure that product(s) ordered and paid for are dispatched within 2-3 business days from the payment receipt date.
|Countries||Estimated Standard Shipping Time (Business Days)|
|Malaysia||2-3 (West Malaysia); 3-5 (East Malaysia)|
|Asia (Singapore, Brunei, Hong Kong, China & etc)||5-10*|
|Australia & New Zealand||8-12*|
*Please allow 2-3 business days for tracking numbers to be updated.
*Please take note that Shipping & Handling costs are non-refundable. If you receive a refund, the cost of Shipping & Handling will be deducted from your refund.
*Shipping time frames may vary depending on the destination, for any questions please contact us.
Please note that these are only a guide and may differ between countries. Although we do ship next business day local postal delays may occur. Please keep an eye on your parcels progress with the tracking information provided. Please contact us if you have any trouble tracking your parcel.
WHAT IF I MADE A MISTAKE IN MY SHIPPING ADDRESS?
Please email firstname.lastname@example.org within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and correct shipping address.
WHAT CURRENCY IS USED ON THE 8SCENT.CO WEBSITE?
All orders on 8SCENT.CO are processed in MYR.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an estimate only, the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. While the content of your cart will be displayed in your local currency, you will checkout using MYR at the most current exchange rate. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
INTERNATIONAL TAXES AND DUTIES
Please note that the price you pay for your purchase online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received in your country.
CUSTOM DELAYS / HOLDS
Estimated delivery times do not include customs delays or hold. In the unlikely event that you have not received your parcel within a delivery time estimated above, please email to email@example.com and we will investigate.
We do not offer any refunds on Product(s) purchased. We may, however, be able to offer a replacement if the Product(s) received are defective or damaged. Please contact us at firstname.lastname@example.org within 24-hours of receiving your Order with photographic evidence of defective/damaged Product(s).